Frequently Asked Questions

Most common questions & answers

Cash On Delivery: Amman Jordan Only

1. What is Cash on Delivery (COD)- Amman Only?

Cash on Delivery is a payment method provided by Sajilni through a third party delivery company. This method allows you to place your order online and pay cash at home. The delivery company will contact you to schedule a pickup time. You have to comply with the deadline to pay. You will receive a receipt and your e-tickets will be sent to the email mentioned in your order within 1 business day. Buyers are charged 4 JDs for Cash on Delivery per order not per ticket.

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2. I chose COD as a payment method but no one has contacted me yet.

Cash of Delivery will contact you within 3 days of lancing the order. For example, if you place your order on Monday, COD will contact you by Thursday. A deliver time will be scheduled to your requested pickup location.

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3. I scheduled a pick up time but I was not available, can I reaschedule a redelivery?

You can schedule a redelivery by calling +962797169747 or emailing support@sajilni.com. Please do so withint 48 hours otherwise your order will be cancelled.

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4. I paid for the COD but I still have not received my tickets.

You will receive a confirmation of the payment and your e-tickets with in 1 business day.

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5. COD does not show in the list of payment methods?

COS is only available in Amman, if you are in Amman and still cannot see it listed in the payment methods; it either means that the organizer does not want to include this payment method for his/her event or because Cash on Delivery is automatically turned off 3 days prior to event date. This allows time to deliver pre-scheduled pickups before event day.
Note: Always make sure the mobile number provided is correct. COD will call you to schedule a pickup and will not send you any email. That is why it is always important to provide a correct mobile number that you are always reachable on.

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Your tickets

1. Are tickets changeable?

Tickets are non-refundable and unchangeable. We regret to inform you that no seats can be changed and tickets cannot be assigned to another date or time after the payment is completed as per event organizer instructions.

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2. I want to change the payment method.

Please call us on +962797169747 or email support@sajilni.com. We can change payment methods of unpaid orders.

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3. My Credit card is rejected and my payment is not going through.

-Please check if your card holds sufficient funds to complete the payment and make sure all data entered about the card is correct (card number, expiry date etc...). If these conditions do not apply, try paying with another card. Our Merchant Account declines some cards due to security reasons.

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4. My payment is successful but I still have not received my tickets.

It is always recommended that you use a personal email (Gmail, Hotmail or Yahoo). Some business accounts have strict firewall rules, so emails sent from sajilni.com might end up flagged as promotion and added to spam. Please check the spam emails, if you still cannot find the email with your tickets, please contact us and provide us with another email address on which we can resend the tickets. If you find it in spam, please add Sajilni to your safe list to ensure receipt of any future emails.

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